Feb. 26, 2014, Anaheim, Ca. - StandardAero received Rolls-Royce FIRST Network Customer Satisfaction Award at the HAI Heli-Expo show in Anaheim, Calif. The 2014 award represented the fifth consecutive year that the company has been recognized by Rolls-Royce for outstanding customer satisfaction providing M250 engine MRO services and support for helicopter operators.
By Carey Fredericks
The 2014 award recognized StandardAero for its efforts to train nearly 150 industry professionals on M250 engine maintenance and field troubleshooting skills, representing 45 companies with 22 courses held both at StandardAero and various customer facilities around the world. In addition, Rolls-Royce acknowledged the company’s outstanding customer satisfaction rate of 99.1% as recorded by StandardAero’s third-party customer satisfaction measurement system.
StandardAero received the award at a Recognition Reception, held as part of Rolls-Royce’s attendance at this year’s HAI Heli-Expo.
“This is a very coveted award for our company, reflecting the total commitment and trusted service partnerships our employees provide to our end user operators,” said Manny Atwal, Vice President, Helicopters, StandardAero. “Winning the award five years in a row is an exceptional honor and we are so proud of our long-term partnership with Rolls-Royce, servicing the M250 engine over the last five decades.”
The Rolls-Royce Customer Satisfaction Award recognizes those facilities with the highest customer satisfaction rating (overall) based on customer feedback, self monitoring performance, 3rd party surveys, etc.
StandardAero provides engine support at six Helicopter MRO locations around the world. The company’s dedicated production, process and repair development engineering along with an in-house Design Approval Organization authorization provides customers with broad engineering depth and extensive component repair development.
StandardAero is exhibiting in Booth #2422 at HAI Heli-Expo 2014.