March 25, 2014, Richmond, B.C. - Vector Aerospace, a global independent provider of aviation maintenance, repair and overhaul (MRO) services, has announced that its subsidiary, Vector Aerospace Helicopter Services – North America, was presented the 2013 Rolls-Royce FIRST Network Customer Satisfaction Award during Heli-Expo 2014.
By Carey Fredericks
Vector conducts quarterly surveys among Rolls-Royce customers to ensure customer satisfaction, and received an impressive 94% satisfaction rating in 2013. Vector also recorded improvements in their Turn Around times (TAT) and their On Time Delivery (OTD) in 2013. In addition, Vector continues to take great pride in supporting the Kiowa Warrior Program with improved engine performance and reliability.
“We are pleased to receive this award from Rolls-Royce,” states Julien Roy, Vice President, Operations at HS-NA. “This is affirmation that Vector’s focus on quality and customer service is generating positive results and most importantly, meeting or exceeding the expectations of our Rolls-Royce customers.”