Leonardo launches unified support and training offerings framework
March 8, 2017 By Leonardo Helicopters
Leonardo has announced that it has elevated its Customer Support and Training offerings under a new unified brand, TeamUp. The launch of TeamUp follows Leonardo’s work in fully developing its product line, as it expands solutions to support each and every helicopter in service around the world.
These efforts have resulted in an already achieved, outstanding AOG support performance, over 90 percent delivery schedule adherence for delivery of spare parts, logistic support guarantees in all our contracts to ensure commitments to operators are met, and attention to maintenance scheduling to simplify and reduce tasks. Further work is being done in 2017 to reach fully satisfactory material repair and overhaul performance in all geographies.
“Our Customer Support and Training organization, under new leadership that has evolved alongside the requirements and demands of our customers, has launched a new image under the TeamUp brand that conveys our highest dedication and understanding of our customer needs,” said Daniele Romiti, Managing Director of Leonardo Helicopters. “Our TeamUp approach brings together the best of our Customer Support and Training personnel and resources to deliver for our customers and their aircraft around the world.”
TeamUp applies the value proposition of AgustaWestland helicopters to the support throughout their operations, ensuring every opportunity to deliver productivity, patient care, or passenger transport is met.
As many of the initiatives under the TeamUp brand have long been underway, customers can already see the improvements in these months, and new developments coming in the next weeks as online support and training portals are refined for customer ease of use, as well as activities to further reduce direct maintenance costs and expand Leonardo Helicopters worldwide service capabilities.